Yes, we are insured. A certificate of insurance is available upon request.
For all relocation projects, we begin with a consultation. In most cases this can be completed over the phone; however, for larger or more complex projects, we may request an in-home consultation.
The consultation is an important step, as it allows us to understand the details of your relocation and provide an accurate estimate. During this conversation, we review:
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Details about both service locations (floors, stairs or elevators, walk distances, street parking vs. loading docks, etc.)
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A list of items involved in the relocation
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Special considerations such as glass, mirrors, antiques, fragile items, or unusually large/heavy pieces
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Any required disassembly or reassembly
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Appliance disconnection or reconnection (if applicable)
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Addresses of service locations to calculate travel time
Following your consultation, we will provide a written estimate outlining the projected cost of your relocation. The estimate will include the item list, recommended crew size, estimated time range, trip fee, and any materials needed.
If you choose to proceed, simply approve the estimate and submit your deposit to secure your scheduled service date. You will receive a confirmation email upon booking, along with a reminder the day before your scheduled service. The crew will also contact you when they are en route.
Once services have been completed, the crew manager will generate a final invoice. The remaining balance (less your deposit) may be paid by cash, check, or credit/debit card (a 3.5% service fee applies to card payments).
In most cases, additional items can be added on the day of your scheduled service, provided there is sufficient space and the added time does not impact our ability to stay on schedule.
Please note that adding items may increase the total service time and final cost. We always recommend informing us in advance whenever possible so we can plan appropriately and ensure a smooth relocation experience.
We provide detailed written estimates for all relocation services. Our pricing is based on time and materials, so we do not offer fixed-price quotes.
Your estimate will outline the projected time range, recommended crew size, trip fee, and any anticipated material costs. While we take great pride in the accuracy of our estimates, the final cost may vary depending on factors such as travel time, traffic conditions, furniture disassembly or reassembly, and any additional items or complexities encountered during the service.
In most cases, final charges are very close to the estimated range provided.
Our crews are specially trained to carefully wrap, protect, and handle your belongings throughout every phase of your relocation. In most cases, items are wrapped in padded moving blankets and stretch wrap for protection.
When using hand trucks, we place protective neoprene on wood floors and stairs to help prevent surface damage. We crate all TVs in specialized TV boxes with padded corners to minimize the risk of damage.
To keep items secure during handling and transit, we use high-quality ratchet straps and professional loading techniques.
For more detailed information about how we protect your belongings, click here.
All of our crews receive extensive in-house training on the following:
- Proper wrapping techniques using moving blankets and stretch wrap
- Handling specialty items such as china cabinets, pianos, safes, glass, mirrors, and antiques
- Safe lifting and carrying techniques to prevent injury
- Professional loading and space optimization practices
- Securing items safely during handling and transit
- Protecting floors, stairs, and railings
- Customer service and on-site professionalism
You will always receive a phone call from your crew manager when they are on their way. This would be a good time to let them know about any special parking needs or gate codes required for entry.
If you need to cancel your scheduled service, your deposit is fully refundable provided the cancellation occurs more than 7 days before your scheduled service date. Cancellations made within 7 days of the scheduled date will result in forfeiture of the deposit.
If you need to reschedule, we are happy to accommodate your request based on availability. However, rescheduling within 7 days of your scheduled service date will also result in forfeiture of the deposit.
We understand that things come up. Closings can be delayed, or other personal situations may cause you to have to change your date. If you need to reschedule, we are happy to accommodate your request based on availability. However, rescheduling within 7 days of your scheduled service date will also result in forfeiture of the deposit.
We charge a trip fee to help cover the time, fuel, and operational costs associated with traveling to and from your service locations. The fee is calculated based on the distance between our office and the project locations.
Depending on the volume of items, we may be able to coordinate junk removal during the same scheduled service. If not, we will arrange a separate Junk Jockey crew to handle the removal for you.
During your consultation, let us know if you have items that need to be discarded, and we will develop a plan that best fits your needs and schedule.
We will handle mounted or free-standing TVs, provided they are properly packed in their original box or in a specialized TV moving box. These boxes are designed to provide adequate protection during handling and transit.
We can supply TV moving boxes for an additional fee, or you are welcome to purchase them in advance and have them available on your scheduled service date.
We do not provide TV mounting or installation services; however, we are happy to recommend a trusted installation company if needed.
Following your move consultation, we will suggest the recommended materials (blankets, stretch wrap, specialty boxes & crates, and ratchet straps) in order for us to safely load your items. These items will be available for purchase, or you can provide them for us.
No, we charge you for the exact time it takes to complete your job. We do have a 2-hour minimum on all moving jobs. After 2-hours, you will pay the exact time it takes to complete your move labor job.
No, our labor prices per mover are the same every day.
We have a 2 mover, 2-hour minimum for all jobs. We also charge a trip fee on all jobs.
Absolutely! We often do junk removal and moving in the same appointment. For move labor jobs, we would need to know in advance a general idea of the junk items, since the crews do not typically arrive in one of our trucks, and we would need to make arrangements to have a truck onsite for the junk removal.
For labor-only services, when we are loading a truck that is rented or driven by you, our team will carefully wrap and protect your items using the materials you provide or that we recommend.
However, because we do not operate or transport the vehicle, we are not responsible for damage that may occur while the truck is in transit. Our responsibility is limited to the professional handling and loading of your belongings while on-site.
We do not disconnect or reconnect appliances.
For safety and liability reasons, we recommend that all appliances be disconnected prior to your scheduled service date and reconnected afterward by a licensed and qualified professional. This includes, but is not limited to, gas appliances, water lines, and hardwired electrical connections.
Our team will safely move appliances that have already been properly disconnected.
If a piece of furniture is already assembled, and needs to be disassembled for loading, we will do so, and provide you with all the parts so it can be reassembled at your destination. We do not generally perform furniture assembly services unless we performed the disassembly.
We accept the following forms of payment:
Checks, Cash, Zelle or Credit/Debit. On credit/debit, we add a 3.5% service fee.